Privacy Policy &
Terms of Use

1. Introduction

Prairie Hearing Centre ("we," "our," or "us") is committed to protecting your privacy and personal information. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.prairiehearingcentres.com or visit our clinic at Unit 4- 2090 Corydon Avenue, Winnipeg, MB R3P 1V5.

2. Information We Collect

We may collect the following types of information:

• Personal information you voluntarily provide through our booking forms, including your name, email address, phone number, and preferred appointment times.
• Health information collected during your appointments, including hearing test results, medical history, and treatment records, as required to provide audiological care.
• Usage data collected automatically, such as your IP address, browser type, pages visited, and time spent on our website, through cookies and analytics tools.

3. How We Use Your Information

• To schedule and confirm appointments
• To provide hearing healthcare services
• To communicate with you about your care
• To process insurance claims and direct billing on your behalf
• To improve our website and patient experience
• To comply with legal and regulatory obligations

4. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal and health information. Patient records are stored securely in compliance with the Personal Health Information Act (PHIA) of Manitoba. Access to personal information is restricted to authorized staff who require it to provide your care.

5. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:

• With your referring physician or other healthcare providers involved in your care, with your consent
• With insurance providers to process claims on your behalf
• When required by law or regulatory bodies
• With third-party service providers (such as our form and analytics tools) who process data on our behalf

6. Cookies & Analytics

Our website uses cookies and similar technologies to improve your browsing experience and to collect anonymous usage data. You can control cookie preferences through your browser settings. We may use Google Analytics or similar services to understand how visitors interact with our site. These tools collect information anonymously and report website trends without identifying individual visitors.

7. Your Rights

Under Manitoba's Personal Health Information Act (PHIA), you have the right to:

• Access your personal health information held by our clinic
• Request corrections to inaccurate information
• Withdraw consent for certain uses of your information
• File a complaint with the Manitoba Ombudsman if you believe your privacy rights have been violated

8. Terms of Use

By using this website, you agree to the following terms:

• The content on this website is for informational purposes only and does not constitute medical advice. Always consult a qualified healthcare professional for diagnosis and treatment.
• We make reasonable efforts to keep the information on this website accurate and up to date, but we make no warranties or guarantees regarding its completeness or accuracy.
• You may not reproduce, distribute, or use any content from this website without our written permission.
• We reserve the right to modify these terms at any time. Continued use of the website constitutes acceptance of any changes.

9. Contact Us

If you have questions about this privacy policy or wish to exercise your rights regarding your personal information, please contact us: